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Five Banking Trends to Watch in 2024
By: Chris Joy, Principal, Advisors Plus Consulting We live in interesting times in the financial world, with “disruption” being a key word that can be applied to the experiences of the last four years. Many factors affecting financial services, from technology to economics to consumer behavior, have changed dramatically. As this year is already providing similar dynamics for financial institutions, below are five topics that warrant a closer look as the year progresses. Protecting Deposits Deposit costs have increased significantly following the high-profile bank failures of Silicon Valley...
Top 10 Best Practices for Successful Card Marketing During the Holiday Shopping Season
By Jason Medick, VP, Marketing, Advisors Plus Consulting The “most wonderful time of the year” is...
How Banks Should Prepare for the Return of Student Loan Repayments
By: Wendy Elieff, SVP Client Service and Marketing, TriVerity and The Loan Service Center The U.S....
Primax Payments Pulse: Summer Report Shows Optimism Trending Up
By: Kim Ploof, Managing Vice President The Primax Payments Pulse: Summer 2023 Spending Report...
Primax Payments Pulse
Primax Payments Pulse Study 2022
The 2022 Primax Payments Pulse study explores the factors that influence consumers when it comes to their choice and usage of different payment methods. For...
Primax Payments Pulse: Spring 2022 Spending Report
The Primax Payments Pulse provides timely, relevant insights into consumer spending trends. The Spring 2022 Spending Report edition takes a look at...
Primax Payments Pulse: 2021 Holiday Spending Report
The Primax Payments Pulse provides timely, relevant insights into consumer spending trends. This special edition of the report takes a look at year-over-year,...
White Papers
2020 Eye on Payments
COVID-19 Drives Surge in Digital Adoption
For the third year in a row, we surveyed more than 1,500 financial institution customers from across the United States to explore payment preferences and...
Best Practices Guide: Delivering Service Excellence in Your Contact Center
As long as humans use phones, chat or other digital channels, companies will need to connect their customers with live agents. Human interactions require a...
2019 Eye on Payments
Payments Preference Motivated by Convenience and Ease of Use
For the second year in a row, we set out to explore payment preferences among financial institution customers. We’re excited to share these findings with you,...