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Building a Better Contact Center: Remote Work Keeps Agents Engaged
By: Primax At Primax, the contact center is a significant part of how we support our clients and their customers, providing always-on, personalized assistance with lending, customer services, card services and fraud detection. Guided by the principle of "Tech as the Foundation, People as the Difference," we recognize that our people are our greatest asset, and we work hard to attract highly skilled professionals Three Strategies for Attracting and Retaining the Best Contact Center Talent who show up to work every day ready to provide great customer care. Recognizing the ways of working are...
How DEI Can Transform Workplace Culture – Part 2
By: Lynn Heckler, EVP, Chief Talent Officer Once an organization has made a commitment to...
Ransomware: How to Prevent or Recover from an Attack
By: Gene Fredriksen, Security Strategy Consultant It’s Monday morning. You hit the office early,...
How DEI Can Transform Workplace Culture – Part I
By: Lynn Heckler, EVP, Chief Talent Officer Diversity, equity and inclusion (DEI) is a complex...
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