Contact Center Services & Solutions

Seamless Extension of Your Bank’s Unique Brand for Both Card Support and Account Services Support Your Customers 24/7/365

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As the largest customer-facing department of a financial institution, the contact center experiences unique challenges:
• High revenue goals
• Adequate fraud protection with single-call resolution
• Difficulty achieving service levels while delivering outstanding customer service
• Employee engagement and workforce management – hiring, staffing and employee retention

Having an effective contact center partner can help you deliver the highest level of support, increase your revenue and defend against fraud. Primax’s Contact Center Services and Solutions are customizable to align with your organization’s goals. Our team provides a wide scope of service capabilities and growth opportunities through our 24/7/365 contact center support. A seamless extension of your bank’s unique brand for both card support and account services, we provide:

An Unparalleled Customer Experience

40+ years of financial institution experience enables the delivery of high-end service by financially adept representatives

Industry-leading Risk Mitigation

Multiple layers of cutting-edge technology, including Pindrop and Linked Analysis, significantly impact fraud prevention

Engaged, Skilled Representatives

Experienced representatives serve over 21 million calls annually, preserving your time and resources

Resources

Access to six strategically located contact centers and over 1,000 contact center representatives

Integration

Primax integrates with eight financial institution cores for customer service, enabling single-call resolution

Learn How You Can Enhance Your Customers’ Service Experience

Connect With Our Knowledgeable Experts

Insights

A+ Debit Guide

A+ Debit Guide

With new competitors and expanded forms of payments coming to market daily, debit card and checking account success will require more focus and...

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Linked Analysis

Linked Analysis

As fraudsters continue to find new ways to commit crimes, banks must implement more sophisticated fraud solutions as part of their crime...

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