“This makes me so uncomfortable …” Here’s a puzzle that every bank leader faces: How do we achieve and innovate in new ways that cross organizational boundaries — without facing massive resistance? The need to change is everywhere. To succeed in today's market, community banks need to expand their digital services, improve card program profits, enhance consumer experiences and grow their customer base, all of which require operational changes. Achieving meaningful growth starts with a willingness to rethink how we work. One of the most impactful shifts leaders can make is embracing true...