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Building a Better Contact Center: Remote Work Keeps Agents Engaged
By: Primax At Primax, the contact center is a significant part of how we support our clients and their customers, providing always-on, personalized assistance with lending, customer services, card services and fraud detection. Guided by the principle of "Tech as the Foundation, People as the Difference," we recognize that our people are our greatest asset, and we work hard to attract highly skilled professionals Three Strategies for Attracting and Retaining the Best Contact Center Talent who show up to work every day ready to provide great customer care. Recognizing the ways of working are...
The Power of IVRs in Today’s Financial Landscape
By: Rachel Fogle, Strategic Product Manager, Product Management for Primax In today’s...
The Future is Instant Payments
By Jon Budd, CEO, Juniper Payments, a PSCU Company Consumers are now growing accustomed to...
Strategies for Strengthening Your Business Card Program
By Cody Banks, MVP, Payments and Fraud Strategy The last several years have brought unique...
Primax Payments Pulse

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