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Building a Better Contact Center: Remote Work Keeps Agents Engaged
By: Primax At Primax, the contact center is a significant part of how we support our clients and their customers, providing always-on, personalized assistance with lending, customer services, card services and fraud detection. Guided by the principle of "Tech as the Foundation, People as the Difference," we recognize that our people are our greatest asset, and we work hard to attract highly skilled professionals Three Strategies for Attracting and Retaining the Best Contact Center Talent who show up to work every day ready to provide great customer care. Recognizing the ways of working are...
Year-End Wrap-Up: Was 2021 the Year of Crypto?
By: Lou Grilli, Senior Innovation Strategist 2021 had some big news headlines. From the dynamic...
Make 2022 the Year of Cybersecurity Resolutions
By: Gene Fredriksen, Security Strategy Consultant It’s that time of year again when people think...
Penetration Testing or Vulnerability Assessment: What’s the Difference?
By: Gene Fredriksen, Security Strategy Consultant Cybersecurity terms continually make their way...
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