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Fighting Consumer-Engaged Fraud in the Contact Center
Consumer-engaged fraud is now the leading type of fraud globally, representing more than a third (36%) of all reported incidents in 2024, up 15% over the prior year. It’s a costly and time-consuming...
Why Tap Into the Cloud?
At San Francisco Giants games in the 2000s, I realized something was different. I noticed a new wave of companies taking over as advertisers and sponsors: cloud-based companies like Oracle,...
Primax Payments Pulse Study 2025
The payments landscape in 2025 has been defined by a balancing act — between tradition and technology, confidence and caution. While consumers continue to navigate economic uncertainty, most...
