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Building a Better Contact Center: Remote Work Keeps Agents Engaged
By: Primax At Primax, the contact center is a significant part of how we support our clients and their customers, providing always-on, personalized assistance with lending, customer services, card services and fraud detection. Guided by the principle of "Tech as the Foundation, People as the Difference," we recognize that our people are our greatest asset, and we work hard to attract highly skilled professionals Three Strategies for Attracting and Retaining the Best Contact Center Talent who show up to work every day ready to provide great customer care. Recognizing the ways of working are...
Rethinking Credit Through Strategic Card Management
By: Callen Holmes, National Sales Executive Credit cards have come a long way since they were...
Celebrating the Big Impact of Small Businesses
By: Maria Verna, Strategic Product Manager According to the U.S. Chamber of Commerce, there are...
Embracing the Future With the Rise of Digital Payments
By: Norm Patrick, Vice President, Advisors Plus Consulting The financial landscape is changing,...
Primax Payments Pulse

Primax Payments Pulse Study 2023
The 2023 Primax Payments Pulse study explores the factors that influence consumer behavior when it comes to the choice and usage of different payment methods,...
Primax Payments Pulse: Summer 2023 Spending Report
The Primax Payments Pulse explores consumer payments preferences and trends, providing timely insights on spending throughout the year. This special edition...
Primax Payments Pulse: Spring 2023 Spending Report
The Primax Payments Pulse explores consumer payments preferences and trends, providing timely insights on spending throughout the year. The Spring 2023...
White Papers

2020 Eye on Payments
COVID-19 Drives Surge in Digital Adoption
For the third year in a row, we surveyed more than 1,500 financial institution customers from across the United States to explore payment preferences and...
Best Practices Guide: Delivering Service Excellence in Your Contact Center
As long as humans use phones, chat or other digital channels, companies will need to connect their customers with live agents. Human interactions require a...
2019 Eye on Payments
Payments Preference Motivated by Convenience and Ease of Use
For the second year in a row, we set out to explore payment preferences among financial institution customers. We’re excited to share these findings with you,...