About Us

Empowering Community Banks with Best-in-Class Technology and Service Solutions That Drive Growth

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Primax provides community banks with payment processing services and an expansive array of value-added technology and solutions.

Primax’s customizable solutions, including risk management, mobile and online card management, data and analytics, loyalty programs, marketing, strategic consulting, delinquency management and contact center services, help community banks profitably grow their portfolios and deliver an unparalleled experience to their accountholders.

With a longstanding commitment to service excellence, Primax has been designing and providing support services for financial institutions throughout the U.S. and the Caribbean for over 40 years.

Who We Are

For more than 40 years, Primax has served as a trusted partner for financial institutions. Our collective experience and expertise provides banks with the strategies and support they need to compete in the evolving payments landscape.

Community Banking Leadership

Glynn Frechette

Brian Scott

Chief Growth Officer, Primax

Executive Team

Charles E. “Chuck” Fagan, III

President & CEO

Brian Caldarelli

EVP, Chief Financial Officer

Tom Gandre

EVP, Chief Operating Officer

Lynn Heckler

EVP, Chief Talent Officer

Scott Wagner

EVP, Chief Revenue Officer

Dean Young

EVP, Chief Experience Officer

A History of Growth and Innovation


Company was formed in 1981 to refocus and revitalize the New England Bankcard Association (NEBA), one of the original MasterCharge regional processing cooperatives formed in 1969.


In 2007, the company rebranded itself as Primax.


Primax sold the Merchant Services portion of the company to fully focus its resources on its payment card program clients.


Primax acquired NEBA’s processing business.


Primax acquired by PSCU on June 30, 2020


Today, Primax provides banks throughout the United States with payment processing services and an expansive array of value-added technology, analytics and solutions.

Learn How Primax Products and Solutions Fuel Growth

Connect with Our Knowledgeable Experts


Primax Payments Pulse Study

Primax Payments Pulse Study

Primax’s consumer payments study examines payment preferences among financial institution customers across the U.S., including how they evolved over the past year. The key findings and takeaways...

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