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The Regulation Pendulum Shouldn’t Deter Banks from Open Banking: A Path to Gaining Share from Larger Rivals
By Primax The Consumer Financial Protection Bureau’s Section 1033 final rule, Personal Financial Data Rights, brings with it complex facets: what compliance entails and its broader implications; the Bank Policy Institute lawsuit in U.S. District Court in Kentucky, which challenges aspects of the rule; and a change in administration raises questions about the ruling’s longevity. For some, skepticism lingers over whether Personal Financial Data Rights will endure or be overturned. Financial institutions — regardless of their size or consumer base — face no shortage of priorities demanding...
Three Strategies for Attracting and Retaining the Best Contact Center Talent
By Primax We ask a lot of those who work in the service industry. Whether in a restaurant, retail...
Conquering Collection Challenges: Five Common Obstacles and Strategies for Success
By: Steve Kreitlow, Continuing Education Facilitator & Consultant, TriVerity Credit card debt...
Rethinking Credit Through Strategic Card Management
By: Callen Holmes, National Sales Executive Credit cards have come a long way since they were...
Primax Payments Pulse
Primax Payments Pulse Study 2023
The 2023 Primax Payments Pulse study explores the factors that influence consumer behavior when it comes to the choice and usage of different payment methods,...
Primax Payments Pulse: Summer 2023 Spending Report
The Primax Payments Pulse explores consumer payments preferences and trends, providing timely insights on spending throughout the year. This special edition...
Primax Payments Pulse: Spring 2023 Spending Report
The Primax Payments Pulse explores consumer payments preferences and trends, providing timely insights on spending throughout the year. The Spring 2023...
White Papers
Peer-to-Peer (P2P) Payment App Fraud
With consumers embracing Peer-to-Peer (P2P) payments more rapidly, banks will likely want to allow for P2P transactions to remain competitive. This white...
2020 Eye on Payments
COVID-19 Drives Surge in Digital Adoption
For the third year in a row, we surveyed more than 1,500 financial institution customers from across the United States to explore payment preferences and...
Best Practices Guide: Delivering Service Excellence in Your Contact Center
As long as humans use phones, chat or other digital channels, companies will need to connect their customers with live agents. Human interactions require a...