By: Lou Grilli, Senior Innovation Strategist Consumers now more frequently expect payments to be instant – even when they are not. Tapping a card at the grocery store and walking out with a full cart leads many to assume that their payment was instant. Even popular...
By: Kim Ploof, Managing Vice President Age is an important factor when it comes to preferences among bank customers, particularly during various life stages and events. Generations of consumers tend to view their finances, make purchases and approach payments...
By: Wendy Elieff, SVP Client Service and Marketing, TriVerity and The Loan Service Center Encountering extreme fluctuations in the economy can be threatening to financial institutions. With the recent inflation increase due to the Federal Reserve’s attempt to slow...
By: Brian Scott, SVP and Chief Growth Officer As the 2022 holiday shopping season drew to a close, the Primax Payments Pulse: 2022 Holiday Spending Report revealed that consumer holiday spending trended upward at the end of the year, with the peak occurring in the...
By: Chris Joy, Principal, Advisors Plus Consulting Now that we have closed out 2022, a very active year in payments and financial services, experts are looking to key market trends that could impact 2023. When highly informed corporate leaders like Jamie Dimon and...
By: Brian Scott, SVP and Chief Growth Officer The payments landscape continues to evolve rapidly amidst an uncertain economic outlook. For the second year in a row, Primax set out to gauge the current state of payment preferences among financial institution customers...
By: Beth Gorry, Banking Business Relations Manager Over the last several decades, we have seen a continuous consolidation of the banking industry. However, mergers involving community banks had slowed down as a result of the pandemic. As reported by the FDIC, the bank...
By: René Clayton, Innovation Strategist As an enthusiastic technologist who has watched the digital world transform before our eyes numerous times in the last decade, I am always excited by the next wave of innovation that has the potential to change the way we will...
By: Steve Balmer, MVP, Delinquency Management The number of fraud and non-fraud disputes, or chargebacks, has spiked significantly in recent years, causing substantial processing delays and increased cardholder dissatisfaction. Mercator Advisory Group estimates that...
By Lou Grilli, Sr. Innovation Strategist for Primax Banks that are considering dipping their toes into the proverbial waters of cryptocurrency services for their customers must consider the risk of doing so. There are counter-party risks, regulatory risks and...