Alerts and Controls
Empower Customers to Increase the Security of Every Account Interaction Reduce Fraud and Satisfy Customers with Primax Alerts and Controls
Giving customers an active role in the management and security of their payment card accounts empowers them to spot suspicious activity and stop fraud in its tracks. The Primax Alerts and Controls solution integrates with your financial institution’s online and mobile account management platforms to provide your customers with real-time text and email notifications according to spending limits and transaction or merchant types. Cardholders can also easily enable or disable their cards during specific timeframes or at merchants outside of their geolocation.
Fully customizable to maintain brand consistency with other service delivery channels
Rich and flexible interface supports multiple parameter settings to tailor Alerts and Controls at the cardholder level
Self-service administrative tools provide easy access to data and reports
Empower Customers to Personalize and Secure Payments with Integrated Account Alerts
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Insights
Supporting Customers Through Change: The Strategic Role of the Contact Center
When banks undergo changes like a merger – or even a simple system upgrade – they may face big decisions, like how to combine assets, align operations and personnel, streamline workflows and product...
Protected: Primax Banking in Focus: Doubling Down on the SMB Opportunity
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Balance in the Contact Center: Robust Security and Frictionless Service
One of the key challenges to offering effective contact center services is maintaining the delicate balance between robust security and a frictionless experience – but when done right, strong...
