Card Services

Support for Credit, Debit and Prepaid Accounts – Service Cardholders Deserve
Scale with Card Services Support When You Need It Most

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Transforming cardholders’ everyday calls for service into uncommonly satisfying and loyalty-building interactions, Primax’s Contact Center professionals are empowered with the latest technology and customer service tools to provide an unparalleled experience. Primax’s six strategically located contact centers operate continuously and serve as reciprocal back-ups on a 24/7/365 basis, even during service disruption events.

Primax’s investment in contact center technology and infrastructure delivers intelligent call routing services and quality control, which translates to faster responses to requests, higher resolution and customer satisfaction.

Financial institutions count on Primax to support millions of credit, debit and prepaid accounts to ensure their cardholders always receive the service they deserve.

Lost or stolen reporting and card replacement for all card program types
Emergency services such as credit line increases
Balance and transaction history
File maintenance and dispute inquiries
E-commerce and digital support
Quality assurance monitoring

Learn How You Can Enhance Your Cardholder’s Service Experience

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Insights

Primax Payments Pulse #2

Primax Payments Pulse #2

Primax’s consumer payments study examines payment preferences among financial institution customers across the U.S., including how they evolved over the past year. The key findings and takeaways...

read more
Primax Payments Pulse #1

Primax Payments Pulse #1

Primax’s consumer payments study examines payment preferences among financial institution customers across the U.S., including how they evolved over the past year. The key findings and takeaways...

read more