Full-Service Contact Centers Let Banks Focus on Relationships Enable Flexible, High Quality, Personalized Service Any Time of Day

Full service from Primax allows for multiple strategically located contact centers to handle all requests for service on customer bank accounts. It includes support for payment card account inquiries, loan and customer account applications, questions about online and mobile banking services, deposit accounts and many other elements of a customer’s bank relationship.

Primax’s investment in telecommunications and contact center technology, including interfaces with primary core platforms, lowers banks’ cost of service and increases the quality of the customer experience.