Overflow/After Hours
Contact Centers Help Banks Handle Excess Call Volume Extend Your Service Availability with Overflow and After-Hours Service
Accountholders’ demand for 24/7/365 service drives a large part of their overall experience. After-hours contact center service through Primax Contact Center Services & Solutions ensures banks deliver a superior experience when their branches or account service operations close at night or on the weekends.
Primax’s scale and capacity meet banks’ demand for contact center coverage at any time under any conditions.
Learn How to Handle Excess Call Volume with Contact Center Support
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Insights
Primax Payments Pulse:
Deep Dive into Mobile Wallets Shows Generational Differences
By: Brian Scott, SVP and Chief Growth Officer, Primax The Spring 2022 edition of the Primax Payments Pulse found continued, strong consumer purchasing activity, despite ongoing inflationary...
How’s the Phishing?
By: Gene Fredriksen, Security Strategy Consultant I recently worked with a financial institution that had just been the victim of a phishing attack. The email looked official, and the link directed...
Driving an Optimal Payments Experience
By: Brian Scott, Chief Growth Officer, Primax When it comes to payments processing providers, banks don’t always know that they have options outside of their core processor. There are many...