Account Services
Meet and Exceed Customer Service Expectations with Flexible Service Models Extend Customer Service Capabilities

Not all customer issues are resolved via online or digital channels. Sometimes the personal touch of a trained and empowered Contact Center representative is the best ambassador for a bank’s promise of service and value. The Primax Contact Center Services & Solutions team helps banks meet and exceed customers’ expectations for service at all hours – even under the most trying circumstances.
With integration to common core systems, Primax Contact Center Services & Solutions gives banks a valuable resource during challenging service situations.
Flexible Service Models
Primax Contact Center Services & Solutions delivers contact center services in customizable modes to fit a bank’s unique demands for service availability and coverage.
- Full Service gives banks a 24/7/365 partner to handle all customer requests for service.
- Overflow provides a relief valve for banks when call volume to their own contact center exceeds current staffing capacity.
- After-Hours service allows banks to handle calls from customers during normal business hours and seamlessly direct calls at night or on weekends to Primax resources.
- With Full Service or the After-Hours and Overflow flexible service models, Primax can assist banks with their business continuity plans, in case circumstances disrupt their ability to deliver regular customer services.
- Our Special Circumstances service accommodates banks that may potentially experience unusually high call volume due to platform conversions or new marketing campaigns that impact large numbers of customers.




Learn How You Can Enhance Your Customer Service Experience
Connect With Our Knowledgeable Experts
Insights

Holiday Fraud — Expect the Unexpected in 2020
By: David Ver Eecke, Sr. Fraud Product Manager 2020 is the year of the unexpected — and this holiday shopping season will be no different. The pandemic has changed our world in so many ways,...
Eye on Payments 2020: Part I – COVID-19 Drives Consumer Payment Choices and Purchasing Behavior
By: Tom Pierce, Chief Marketing Officer Virtually no aspect of the economy has remained untouched by COVID-19 — and the impacts continue to evolve the payments landscape at a rapid speed. The...
Lessons Learned from a True Tale of a Digital Scammer
By: Gene Fredriksen, Security Strategy Consultant In this real-life story, it is 2018 and Kwamaine Ford, an employee of a celebrity at the time, seemed to have the world by the tail. He traveled in...