Special Circumstances
Handle the Unexpected with Primax Contact Center Support Be Prepared When Special Circumstances Cause a Surge in Call Volume
Banks’ contact centers sometimes need help managing certain unique or rare events that cause a spike in customer call volume. Primax Contact Center Services & Solutions give banks a well-staffed, trained resource to serve customers in even the most challenging situations. Banks rely on Primax contact center resources to adapt nimbly on their behalf when events such as core system or payment platform conversions, major weather events, new product implementations or marketing campaigns spark an unexpected flurry of customer inquiries.
Primax helps banks maintain their customers’ expectations for service when the unexpected happens.
Integration with core systems and custom scripting emulate banks’ customer service capabilities and culture
Give banks the necessary support to handle limited-duration service demand
Provide banks with the assistance necessary to handle unexpected events
Learn How to Handle the Unexpected with Primax Contact Center Support
Contact Our Knowledgeable Experts
Insights
The Power of Personalization: Tailored Messaging Drives Card Usage, Engagement and Loyalty
By Emily Mayben, Marketing Consultant, Advisors Plus Consumer banking has always been about relationships – but in today’s digital-first world, relationships aren’t just built in person at the...
Brute Force Fraud 101
By: Primax Financial institutions (FIs) are constantly grappling with a complex and evolving cybercrime challenge — brute force attacks on cards. This type of attack is a direct threat to credit...
Digital Payments Increase as Consumer Spending Shifts with Tariffs Looming
By: Primax The Spring 2025 Spending Report, a special edition of the Primax Payments Pulse, explores year-over-year, same-store financial institution comparisons and provides a view of consumer...
