Interactive Voice Response (IVR)
Voice Response and Call-Routing Technology Power Service Best-in-class Customer Call Experience 24/7/365
Smarter IVR technology expedites the routing and handling of customer calls, making it easier for them to reach the representatives who are best equipped to handle their inquiry or issue.
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Insights
2020 Eye on Payments
COVID-19 Drives Surge in Digital Adoption
For the third year in a row, we surveyed more than 1,500 financial institution customers from across the United States to explore payment preferences and trends. We are proud to share these findings...
Best Practices Guide: Delivering Service Excellence in Your Contact Center
As long as humans use phones, chat or other digital channels, companies will need to connect their customers with live agents. Human interactions require a human connection, which is why it’s so...
2019 Eye on Payments
Payments Preference Motivated by Convenience and Ease of Use
For the second year in a row, we set out to explore payment preferences among financial institution customers. We’re excited to share these findings with you, and show how credit unions can adjust...