Contact Center Services & Solutions
Seamless Extension of Your Bank’s Unique Brand for Both Card Support and Account Services Support Your Customers 24/7/365
• High revenue goals
• Adequate fraud protection with single-call resolution
• Difficulty achieving service levels while delivering outstanding customer service
• Employee engagement and workforce management – hiring, staffing and employee retention
Having an effective contact center partner can help you deliver the highest level of support, increase your revenue and defend against fraud. Primax’s Contact Center Services and Solutions are customizable to align with your organization’s goals. Our team provides a wide scope of service capabilities and growth opportunities through our 24/7/365 contact center support. A seamless extension of your bank’s unique brand for both card support and account services, we provide:
An Unparalleled Customer Experience
Industry-leading Risk Mitigation
Engaged, Skilled Representatives
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Insights
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Holiday Fraud – Longer Holiday Shopping Period Means More Time for Fraud in 2021
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October is National Cybersecurity Awareness Month
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