Contact Center Services & Solutions
Seamless Extension of Your Bank’s Unique Brand for Both Card Support and Account Services Support Your Customers 24/7/365
As the largest customer-facing department of a financial institution, the contact center experiences unique challenges:
• High revenue goals
• Adequate fraud protection with single-call resolution
• Difficulty achieving service levels while delivering outstanding customer service
• Employee engagement and workforce management – hiring, staffing and employee retention
• High revenue goals
• Adequate fraud protection with single-call resolution
• Difficulty achieving service levels while delivering outstanding customer service
• Employee engagement and workforce management – hiring, staffing and employee retention
Having an effective contact center partner can help you deliver the highest level of support, increase your revenue and defend against fraud. Primax’s Contact Center Services and Solutions are customizable to align with your organization’s goals. Our team provides a wide scope of service capabilities and growth opportunities through our 24/7/365 contact center support. A seamless extension of your bank’s unique brand for both card support and account services, we provide:
An Unparalleled Customer Experience
40+ years of financial institution experience enables the delivery of high-end service by financially adept representatives
Industry-leading Risk Mitigation
Multiple layers of cutting-edge technology, including Pindrop and Linked Analysis, significantly impact fraud prevention
Engaged, Skilled Representatives
Experienced representatives serve over 21 million calls annually, preserving your time and resources
Resources
Access to six strategically located contact centers and over 1,000 contact center representatives
Integration
Primax integrates with eight financial institution cores for customer service, enabling single-call resolution
Learn How You Can Enhance Your Customers’ Service Experience
Connect With Our Knowledgeable Experts
Insights
2019 Eye on Payments
Payments Preference Motivated by Convenience and Ease of Use
For the second year in a row, we set out to explore payment preferences among financial institution customers. We’re excited to share these findings with you, and show how credit unions can adjust...