QuickAssist
Give Faster Service on the Front Lines Access Real-time Cardholder Data
The web-based solution minimizes the need for staff to reference multiple system and data repositories to lower service costs, increase efficiency and raise cardholder satisfaction. QuickAssist facilitates access by frontline staff to customer’s card account data through the familiarity of the cardholder account service screens they routinely use.
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Insights
Is the Shift Toward Real-Time Payments Inevitable?
By: Lou Grilli, Senior Innovation Strategist Real-time payments (RTP), the first new payment format in 40 years, is gaining considerable industry traction, despite being in operation just a little...
Faster Payments Doesn’t Mean Real-Time Payments
By: Lou Grilli, Senior Innovation Strategist The term “faster payments” is popping up more frequently – not just in payments-specific trade publications, but in the mainstream media as well – as...
Expanding Rewards Options to Meet Customers’ Needs in Uncertain Times
?By: Annie Cox, Vice President, Loyalty Solutions As cardholder spending preferences have drastically changed during the COVID-19 pandemic, flexibility is more important than ever to ensure your...