QuickAssist
Give Faster Service on the Front Lines Access Real-time Cardholder Data
The web-based solution minimizes the need for staff to reference multiple system and data repositories to lower service costs, increase efficiency and raise cardholder satisfaction. QuickAssist facilitates access by frontline staff to customer’s card account data through the familiarity of the cardholder account service screens they routinely use.
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Insights
Credit Cards and Digital Payments Usage Rises Despite Security Concerns
By: Primax Payment preferences continue to evolve as consumers’ expectations change. The demand for convenience, flexibility and security continues to increase — all of which influences which...
Three Strategies for Attracting and Retaining the Best Contact Center Talent
By Primax We ask a lot of those who work in the service industry. Whether in a restaurant, retail store or hotel, we expect our food to arrive on time, our order to be correct and our lodging needs...
Conquering Collection Challenges: Five Common Obstacles and Strategies for Success
By: Steve Kreitlow, Continuing Education Facilitator & Consultant, TriVerity Credit card debt continues to rise, with delinquency rates escalating to well above pre-pandemic levels. The...