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Insights

Credit Cards and Digital Payments Usage Rises Despite Security Concerns
By: Primax Payment preferences continue to evolve as consumers’ expectations change. The demand for convenience, flexibility and security continues to increase — all of which influences which...
Three Strategies for Attracting and Retaining the Best Contact Center Talent
By Primax We ask a lot of those who work in the service industry. Whether in a restaurant, retail store or hotel, we expect our food to arrive on time, our order to be correct and our lodging needs...
Conquering Collection Challenges: Five Common Obstacles and Strategies for Success
By: Steve Kreitlow, Continuing Education Facilitator & Consultant, TriVerity Credit card debt continues to rise, with delinquency rates escalating to well above pre-pandemic levels. The...