QuickAssist
Give Faster Service on the Front Lines Access Real-time Cardholder Data
The web-based solution minimizes the need for staff to reference multiple system and data repositories to lower service costs, increase efficiency and raise cardholder satisfaction. QuickAssist facilitates access by frontline staff to customer’s card account data through the familiarity of the cardholder account service screens they routinely use.
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Insights
Fighting Fraud With Fire
For community banks, combating the latest fraud threats and scams can seem like a never-ending game of “Whack-a-mole.” With AI as a catalyst, fraud activity has grown substantially in recent years,...
Supporting Customers Through Change: The Strategic Role of the Contact Center
When banks undergo changes like a merger – or even a simple system upgrade – they may face big decisions, like how to combine assets, align operations and personnel, streamline workflows and product...
Primax Banking in Focus: Doubling Down on the SMB Opportunity
Due to their deeper product penetration, higher deposit balances and greater cross-sell potential, small and medium-sized businesses (SMBs) represent substantially higher lifetime value than the...
