Full Service
Full-Service Contact Centers Let Banks Focus on Relationships Enable Flexible, High Quality, Personalized Service Any Time of Day
Full service from Primax allows for multiple strategically located contact centers to handle all requests for service on customer bank accounts. It includes support for payment card account inquiries, loan and customer account applications, questions about online and mobile banking services, deposit accounts and many other elements of a customer’s bank relationship.
Primax’s investment in telecommunications and contact center technology, including interfaces with primary core platforms, lowers banks’ cost of service and increases the quality of the customer experience.
Learn How to Embrace Full-Service Contact Centers, Allowing You to Focus on Relationships
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Insights
Primax Payments Pulse:
Deep Dive into Mobile Wallets Shows Generational Differences
By: Brian Scott, SVP and Chief Growth Officer, Primax The Spring 2022 edition of the Primax Payments Pulse found continued, strong consumer purchasing activity, despite ongoing inflationary...
How’s the Phishing?
By: Gene Fredriksen, Security Strategy Consultant I recently worked with a financial institution that had just been the victim of a phishing attack. The email looked official, and the link directed...
Driving an Optimal Payments Experience
By: Brian Scott, Chief Growth Officer, Primax When it comes to payments processing providers, banks don’t always know that they have options outside of their core processor. There are many...
