Interactive Voice Response (IVR)
Voice Response and Call-Routing Technology Power Service Best-in-class Customer Call Experience 24/7/365
Interactive voice response (IVR) technology serves as the first point of interaction and resolution for bank customers calling with inquiries. Primax’s contact center features secure IVR service capabilities and intelligent call routing for resolution of all payments-related questions, from account balance and status inquiries to payment due dates and mailing addresses. The IVR options available to bank customers can also transfer other types of calls to the appropriate live agents.
Smarter IVR technology expedites the routing and handling of customer calls, making it easier for them to reach the representatives who are best equipped to handle their inquiry or issue.
Automatically balances call volume among 1,000+ Primax contact center representatives
Flexible, standards-based telecom platform simplifies application development and integration, promoting future innovation and service improvements
Geographic redundancy of telecom hardware and software ensures continuous service
Learn How You Can Deliver Best-in-class Service with IVR Technology
Connect With Our Knowledgeable Experts
Insights
Crypto Compliance for Financial Services
Time is Money in Today’s Instant, On-Demand World
By Dr. Jorge Jimenez, President, Juniper Payments Commerce has come a long way — from ancient bartering to the modern fiat currency system we use today, from sending money across the country via...
The Power of IVRs in Today’s Financial Landscape
By: Rachel Fogle, Strategic Product Manager, Product Management for Primax In today’s technology-driven world, many financial institutions are implementing the latest technology to keep up with the...