Meet and Exceed Customer Service Expectations with Flexible Service Models Extend Customer Service Capabilities

Not all customer issues are resolved via online or digital channels. Sometimes the personal touch of a trained and empowered Contact Center representative is the best ambassador for a bank’s promise of service and value. The Primax Contact Center Services & Solutions team helps banks meet and exceed customers’ expectations for service at all hours – even under the most trying circumstances.

With integration to common core systems, Primax Contact Center Services & Solutions gives banks a valuable resource during challenging service situations.

Flexible Service Models

Primax Contact Center Services & Solutions delivers contact center services in customizable modes to fit a bank’s unique demands for service availability and coverage.

• Full Service gives banks a 24/7/365 partner to handle all customer requests for service.
• Overflow provides a relief valve for banks when call volume to their own contact center exceeds current staffing capacity.
• After-Hours service allows banks to handle calls from customers during normal business hours and seamlessly direct calls at night or on weekends to Primax resources.
• With Full Service or the After-Hours and Overflow flexible service models, Primax can assist banks with their business continuity plans, in case circumstances disrupt their ability to deliver regular customer services.
• Our Special Circumstances service accommodates banks that may potentially experience unusually high call volume due to platform conversions or new marketing campaigns that impact large numbers of customers.