Chargeback Resolution Management
Streamlined Process. Real-Time Visibility. Enhanced Cardholder Experience Recover and Mitigate Further Losses Post-Fraud
Primax carefully takes the cardholder through the recovery process in a full-service environment, working with both the cardholder and the financial institution on the chargeback. Our latest investments include an additional layer of Merchant Recovery for fraudulent purchases made online, as well as technologies that will optimize our current disputes process for an improved cardholder experience.
Primax is also making a multimillion-dollar investment in our disputes management process to significantly enhance the experience for our bank clients and your cardholders through the use of process automation and artificial intelligence. We expect to roll this new disputes process out to bank clients in a phased approach over the coming years. Learn more here.
Web tools connected to industry databases retrieve transaction details, assign work cases and manage dispute documents
Learn More About Our Plans for Disputes Management
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Insights
Brute Force Fraud 101
By: Primax Financial institutions (FIs) are constantly grappling with a complex and evolving cybercrime challenge — brute force attacks on cards. This type of attack is a direct threat to credit...
Digital Payments Increase as Consumer Spending Shifts with Tariffs Looming
By: Primax The Spring 2025 Spending Report, a special edition of the Primax Payments Pulse, explores year-over-year, same-store financial institution comparisons and provides a view of consumer...
