Contact Center Services & Solutions
Seamless Extension of Your Bank’s Unique Brand for Both Card Support and Account Services Support Your Customers 24/7/365
• High revenue goals
• Adequate fraud protection with single-call resolution
• Difficulty achieving service levels while delivering outstanding customer service
• Employee engagement and workforce management – hiring, staffing and employee retention
Having an effective contact center partner can help you deliver the highest level of support, increase your revenue and defend against fraud. Primax’s Contact Center Services and Solutions are customizable to align with your organization’s goals. Our team provides a wide scope of service capabilities and growth opportunities through our 24/7/365 contact center support. A seamless extension of your bank’s unique brand for both card support and account services, we provide:
An Unparalleled Customer Experience
Industry-leading Risk Mitigation
Engaged, Skilled Representatives
Resources
Integration
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Insights
How Cash App’s 3DS Data Only Approach Improves Fraud Control and Customer Experience – Simultaneously
In July 2025, Cash App expanded its use of EMV 3‑D Secure (3DS) with a Data‑Only approach – a mode designed to share rich contextual data with issuers without triggering a step‑up challenge. As a...
Faster Payments, Faster Criminals: Guarding Against Cybercrime in an Instant Payments World
Payments are moving faster than ever. But so are cybercriminals, who are gaining speed and efficiency through the use of artificial intelligence to create scams that are nearly indistinguishable...
AI 101
It’s in your phone, your desktop and your car. It helps your robot vacuum navigate the room and may even assist your healthcare provider in creating a treatment plan. And it’s all over the financial...
