Chargeback Resolution Management
Streamlined Process. Real-Time Visibility. Enhanced Cardholder Experience Recover and Mitigate Further Losses Post-Fraud
Primax carefully takes the cardholder through the recovery process in a full-service environment, working with both the cardholder and the financial institution on the chargeback. Our latest investments include an additional layer of Merchant Recovery for fraudulent purchases made online, as well as technologies that will optimize our current disputes process for an improved cardholder experience.
Primax is also making a multimillion-dollar investment in our disputes management process to significantly enhance the experience for our bank clients and your cardholders through the use of process automation and artificial intelligence. We expect to roll this new disputes process out to bank clients in a phased approach over the coming years. Learn more here.
Web tools connected to industry databases retrieve transaction details, assign work cases and manage dispute documents
Learn More About Our Plans for Disputes Management
Connect With Our Knowledgeable Experts
Insights
Consumers Hit the Brakes on Travel in Uncertain Economy
The Primax Fall 2025 Spending Report, a special edition of the Primax Payments Pulse, explores year-over-year, same-store financial institution comparisons and provides a view of consumer...
Neobank Tech Leads to Banking Innovation
It’s a statement that is becoming well-known and can be daunting for bank leaders: “Neobanks now dominate new account openings, capturing nearly 44% of all new checking accounts opened in 2024.” But...
How Cash App’s 3DS Data Only Approach Improves Fraud Control and Customer Experience – Simultaneously
In July 2025, Cash App expanded its use of EMV 3‑D Secure (3DS) with a Data‑Only approach – a mode designed to share rich contextual data with issuers without triggering a step‑up challenge. As a...
